FAST HELP SERVICE
Please Choose Your Question Type:
Q1:Can I dyed or bleached the hair?
Q2:How many bundles can make a full head?
Q3:Do I need to bleach the knot?
Q4:Can I restyle the hair?
Q5:Can I ask for small/large cap?
A:Our Stock Size is Medium which is 22.5 inches, and we have the combs and elestic band or adjustable straps inside. We got your request for your order , You would like to use the Small/Large Cap for your wig, Is that right ? Kindly Reminder: For full lace wig and front lace wig: 1.Our full lace wigs and front lace wigs could not be chaged the size. For 360 wig/Bob wig/customized wig 1. Small Size is 21.5 inch, Large Size is 23.5 inch, you should know your own size and make a suitable decision. 2. If you change to those special size, you may need wait another extra 4-7 days, if you can wait ? 3. It will be charge extra 10$ for making the special size for you. For U-part wig: 1 Our U-part wigs could not be changed the cap size, but the top is empty you can adjust the wig according to your head size. Could you accept the above tips for your order ? If you want to ask for small/big cap. Please remember to take a note on the cart or send us the Email.
Q6:Is your hair 100% human hair? What is the grade?
A:Yes, of course. The hair is 10A grade Brazilian Virgin Human Hair. It's "Remy" with cuticles facing the same direction.
Q7:What is the difference between 360 wig and full lace wig?
A:Both 360 wig and the full lace wig are the whole wig. 360 wig is used pre plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but not include the middle head. When you put upward the hair, you can see a little track, which doesn't effect usage. When we install the hair, we will put down the hair then we can't see the tracks. It can be put in bun and ponytail, that's why it is called breathable and pre plucked. Full lace wig is full lace all around the head.It can't see the tracks, but also can be put in bun and ponytail. For more details, maybe you can check this attached pictures.
Q8:What are Lace Front Wigs?
A:Lace front wigs are manufactured with a thin lace that extends from ear to ear across the hairline.
Lace front wigs are made similar to a regular ladies wig along the back and sides of the unit.
There is extra lace in the front, and you need to cut the lace along the front of the unit. The goal here is to create a new hairline. You will not cut all of the lace, as you will applyadhesive to the lace/your new hairline.Once the unit is applied, you will have on a full hair wig - but the front of the hair wig will not be like a regular wig. The wig will appear that it is growing directly from your head.
Q9:How much Parting room for the lace front wig?
A:There are about 4 inches and 6 inch parting room available in the front .
Q10:Can I bleach or dye the hair?
A:We are sorry that we don't have color service available now. And please don`t worry, because our hair is nice virgin hair , which can be dyed or bleached. The reason why we cancel the color service is that the customers will not satisfied with the color we done or the color number was not matched with what they need. So can you dye it by yourself or your stylist if possible. And if you want some colored wigs, you can check our Daily Customized Wig Page:
Q11:Is your wig/hair getting tangled or shedding?
A:It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. Brazilian virgin hair Comb the hair from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping,please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.
AFTER SALE QUESTION
Q1:How can I track my order?
Q2:When will I receive my order?
Q3:What if the order lost during the delivery?