FAQS

Q:How do I make an order?

A: To pay for an order on Alimice Hair website,just follow the steps:

1)Choose the hair type,length and quantity,
2)Click the option "Buy it now",
3)Enter check out page,fill in the information as required,input a discount code,
4)Click the option "continue to shipping"-"continue to payment"-"complete order"
5)Choose payment method,PayPal or credit/debit card.

Q:What types of payment do you accept?

A: PayPal,credit card,debit card. (If you want to pay by Western Union,money gram or T/T,please contact us at alimiceofficial@gmail.com)

Q:Why I don't receive the order confirmation?

A: Generally speaking, after placing an order, your mailbox will receive an order notification. If you don't receive it, please check whether your email address is incorrect or check the spam email.If the question remains,please contact us at alimiceofficial@gmail.com.

Q:What kind of logistics do you use? How long does it take?

A: We have been cooperating with DHL and Fedex shipping companies for a long time. Orders from the USA are sent by USPS, while orders from other countries are sent by DHL. Logistics time varies by region.

We offer Express shipping ( free shipping ) which takes 2-4 business days ( 2-4 business days in USA, others is 3-7 days ). The Express Shipping includes UPS, DHL and Fedex. And you can receive a notification after shipped out.

NOTE: PO.Box is not accepted. Don't use a PO.Box as your shipping address. Otherwise the package can not be delivered.

And, you need to add your phone number when you file the shipping info. 

Q:When will the order be shipped?

A: All orders will be shipped within 48 hours after payment.In case of any delay,we will notify you by email.

Q:Do I need to pay shipping cost?

A: All online orders enjoy free shipping,we have worldwide shipping system.

Q: Do I need to pay the tax?

A: Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.As sellers, we are not obliged to help customers pay it,hope you can understand.

Q: How many bundles will I need to do my head?

A: Depending on how full you want your hair to look, anything over 20" we would recommend purchasing 4 bundles. Anything under 20" 3 bundles will work out fine for a nice full look. If you plan to buy bundles with a frontal/closure, normally 3bundles is okay, 4bundles is fuller.

Q: What grade is the hair?

A: All of the hair on our website is 10A Grade best virgin human hair.

Q: Can I straighten / style the hair with flatiron/curler?

A: Yes, all hair we sell is virgin human hair, so you can straighten / style it with flatiron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. DON’T Overtime.

Q: Do I have to have a PayPal account to order? Can I use my credit card?

A: No need to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: alimiceofficial@gmail.com 

Q: Which size is your wig cap(Circumference)? Can I have a large size / small size?

A: Our Stock Size is Medium which is 22.5 inches, and we have the combs and elestic band or adjustable straps inside. We got your request for your order , You would like to use the Small/Large Cap for your wig, Is that right ? Kindly Reminder:

For full lace wig and front lace wig:

Our full lace wigs and front lace wigs could not be chaged the size.

For 360 wig/Bob wig/customized wig:

1. Small Size is 21.5 inch, Large Size is 23.5 inch, you should know your own size and make a suitable decision.

2. If you change to those special size, you may need wait another extra 4-7 days, if you can wait ?

3. It will be charge extra 10$ for making the special size for you.

For U-part wig: 

Our U-part wigs could not be changed the cap size, but the top is empty you can adjust the wig according to your head size.

Could you accept the above tips for your order ? If you want to ask for small/big cap. Please remember to take a note on the cart or send us the Email:alimiceofficial@gmail.com.

Q: How long can I know each length? How can I know which length I need?

A: Hi,dear, you can check this Length Reference ( If you bought wavy or curly hair, you need to straighten it up before measuring its length ):

Q: What type of hair care products should I use?

A : Treat this hair just as if it was your own hair.

1, Use good shampoo and hair conditioner to care the hair. It’s important to keep the hair soft and shiny.

2, You could use gel or spray styling products to keep the hair style.

3, Olive oil will be a good choice to keep the hair healthy.

Q: Why are my hair extensions getting tangled?

A: It could be caused by dry hair. Pls make sure to wash & condition your hair at least once a week, twice a week is better. Comb the hair from time to time. You could go to your stylist for further suggestions.

Q: What's the difference between Full lace wig and 360 wig ? Is that 360 Wig full lace wig ? Can I make ponytail ?

A: The 360 wig is pre sewd by the machine with 360 frontal and bundles, which is same as what you bought the unit and sewd into a wig by yourself, and there is the tracks on the back side, so that's why we called it breathable wig. And you can call it frontal lace wig, You can make a ponytail, but if you want make the ponytail or bun to the upside we will suggest you the full lace item then.

Q: How long can it last?

A: Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 12 months.

Q: Can I exchange/cancel my order?

A: Yes, you can, but you need to contact us within 24hours via Email (Before Shipped), if not, it will be charged a  processing fee.

Q: How can I get in touch with you ASAP?

A: Email is the best recommendation, and you'd better write the most urgent question as the email title, and concise. The imessage/phone is the second option.

Q: How do I return my order? And how much will i get refund if i return the parcel already received ?  Who pay for the the return charge ?

A: You can send an email to us, title as “Return + Order Number + Reason”, we will response ASAP.